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Application Process

If you are a Service Provider, service bureau or provider of telecom-related services (PTRS), you can apply to become an authorized NPAC user. For information on the process, review the NPAC Onboarding Course.

Service Provider Registration

To register as a Service Provider, you must have an Operating Company Number (OCN) issued from the National Exchange Carrier Association (NECA), hold Operating Authority, Certificate of Public Convenience and Necessity (CPCN), Radio License or VoIP Proof of Numbering and participate in porting numbers. If you meet the Service Provider criteria, there is a three-step registration process:

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STEP 1- Non-Disclosure Agreement (NDA)

To receive the NDA, simply click on the Register Now button and the NDA will be emailed to the address you provide. Email your completed NDA to LNPA-Acct-Mgmt@iconectiv.numberportability.com. Please include “NPAC NDA” in the subject line.

STEP 2- User Application

One the NDA is executed you will receive the User Application. The User Application is needed to register and validate a user. Users must provide specific documentation with the application including proof of insurance and proof of operating authority. If you need help completing the form, please review the NPAC Training Course or the instructions included in the application form.

STEP 3- Regional User Agreement

Once the application and associated documents are reviewed and approved, you will receive the Regional User Agreement, which is a contractual document that describes all parties’ obligations with regard to NPAC services. It must be executed for each region in which the user is requesting access to the NPAC.

Once the Regional User Agreement for each region in which you are requesting NPAC data is fully executed by both parties, you are registered with the NPAC.

Service Bureau and Provider of Telecom-Related Services (PTRS) Registration

To register as a Service Bureau or PTRS user, you must:

Be an interconnected VoIP provider that is not eligible to obtain numbering resources from the North American Numbering Plan Administration (NANPA) directly.
Be a non-facilities-based reseller of interconnected VoIP services that uses the number resources and facilities of an interconnected VoIP provider or a traditional PSTN reseller.
Act as a Service Bureau performing porting work on behalf of a Service Provider.

If you meet the Service Bureau or PTRS user criteria, there is a four-step registration process:

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STEP 1- Non-Disclosure Agreement (NDA)

STEP 2- User Application

Once the NDA is executed, you will receive the User Application, which is used to register and validate a user, along with instructions on how to pay the application fee. Email your completed User Application to LNPA-Acct-Mgmt@iconectiv.numberportability.com. Please note that the New User Evaluator (NUE) fee noted below must be submitted with the User Application.

STEP 3- New User Evaluator (NUE) Process

Once a valid User Application is received, it goes through the NUE process to ensure that the application meets the guidelines of the North American Portability Management (NPAM) LLC for permitted use of NPAC data. There is an non-refundable fee for the evaluation that must be paid by the applicant when the User Application is submitted. The NUE process can take up to 60 days to complete. Upon approval, users must then provide proof of insurance.

STEP 4- Regional User Agreement

Once processed, you will receive one or more Regional User Agreement(s), which is a contractual document that describes all parties’ obligations with regard to NPAC services. It must be executed for each region in which the user is requesting access to the NPAC. PTRS applicants are encouraged to apply in all NPAC regions to avoid having to go through the application process again if additional regional data is needed.

Once the RUA(s) are fully executed by both parties, you are registered with the NPAC.

If you are unsure as to your applicant type, please contact Account Management at 844-820-8039 or
LNPA-ACCT-MGMT@iconectiv.numberportability.com.