NPAC Customer Portal
The NPAC Customer Portal provides authorized NPAC users with access to training materials, user documentation, billing information and support.
The Number Portability Administration Center/Service Management System (NPAC/SMS) is the system that supports the implementation of Local Number Portability (LNP) and is used to facilitate number porting in the United States. Once a ported number is activated, real-time network downloads are sent from the NPAC to all Local Service Management Systems (LSMSs). Some reasons a telephone number may need to be ported:
Inter-carrier or competitive porting: when a telephone number moves from the current Service Provider to a new Service Provider.
Intra-carrier porting: when a telephone number moves from one switch to another within the same telecommunications Service Provider's network.
Number pooling: when a telephone number moves to a new Service Provider in blocks of 1,000 to create an inventory of unassigned telephone numbers.
To facilitate porting, a Service Provider sends porting information, called “Subscription Version” information, to the NPAC. Service Providers choose their access method based on business need. A Subscription Version can be entered or modified via a:
The NPAC Customer Portal provides authorized NPAC users with access to training materials, user documentation, billing information and support.
Access the Service Catalog with information regarding Bulk Data Downloads, Connectivity, Porting Services, Reports, Contact Change Requests, Subscription Version Requests and Testing.
Access the Knowledge Base, which includes Methods and Procedures, User Manuals, Reports, Forms and FAQs.
Access your company’s Account information, including Users and Contacts, Bulletin Boards, Dashboards, Billing Portal and Trainings.
Open a ticket to report an issue or request a service.
Start a chat session with a live Desk Agent.
