FAQ

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About Number Portability

What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

What is LNP?

LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting. Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.

 

LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number. For more technical information regarding how LNP works, click here.

What is the regulatory background of LNP?

In 1995 and 1996, several states began the process of selecting the architecture to be used for LNP in their respective states.  After considerable discussion and deliberation, AT&T/Lucent Technologies' Location Routing Number (LRN) architecture was selected. The LRN method became the industry standard and later was adopted by the FCC in 1997. 

 

The Telecommunications Act of 1996 provided a pro-competitive, de-regulated national policy framework designed to open local telecommunications markets to competition.

 

The FCC issued its First Report and Order (adopted June 27, 1996) in Docket 95-116 providing the regulatory framework for LNP. Other LNP-related FCC Orders and Code of Federal Regulations are posted on the NPIF - Number Portability Industry Forum (NPFI) WG website.

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General

Who can receive NPAC data and what can it be used for?

Service Providers and Providers of Telecom-Related Services (PTRS) can use NPAC data for call rating, routing and billing. The types of portability supported include:

  • Service Provider Portability, which enables users to change providers and retain their telephone number
  • Location (Geographic) Portability, which depending on the geographic location and type of line, allows users to change from one geographic area to another while retaining their telephone number.

Certain NPAC data elements are available to specific, qualified companies that rely on quick and accurate access to this data. Services that require a separate  registration and signed agreement, include:

  • PortData Comply -- available to businesses that must comply with the Telephone Consumer Protection Act, the data can be used exclusively for verifying if a telephone number has been ported between wireless and wireline, which is one of the essential elements needed for TCPA compliance.
  • PortData Source -- Available to Law Enforcement and Public Safety Agencies via the online, the data is used exclusively for verifying the porting history, service provider ownership and service provider contact information for a specific telephone number
  • PortData Validate -- Available to businesses that use telephone numbers as part of their fraud mitigation and risk assessment service, the data can be used exclusively for verifying the porting history and service provider ownership for a specific telephone number.

Even if you are already registered as a PTRS user, you must register separately for each service depending upon your Permitted Use.

What regions does the U.S. NPAC serve?

The NPAC serves seven regions in the United States. 

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Service Providers and PTRS Users

What options are there for exchanging porting information and/or interacting with the NPAC?

If you are a service provider or PTRS user that has become an authorized NPAC user, you will be able to interact with the NPAC/SMS in the following ways:

  • Service Order Activation (SOA): The SOA is used to communicate information to the NPAC SMS and back to the service provider.
  • Local Service Management System (LSMS): The LSMS is used to receive information from the NPAC/SMS and serves as the database for all information required for direct call routing information when a customer changes service providers.
  • Low Technology Interface (LTI): The LTI is the graphical user interface (GUI) that can be used instead of the SOA to communicate information to the NPAC/SMS.
  • NPAC Help Desk: You can contact the NPAC Help Desk to speak with a representative.
  • Service Bureau: A third-party service bureau can help you interact with the NPAC indirectly.

For more information on accessing or interacting with the NPAC, click here.

What is a Service Provider with mechanized access?

A Service Provider that accesses the NPAC via a direct Local Service Management System (LSMS) or Service Order Administration (SOA) interface, is considered a Service Provider with mechanized access. If you access the NPAC exclusively through the Low-Tech Interface (LTI), through a third party, or exclusively via the Interactive Voice Response (IVR) or Help Desk, then you are considered a non-mechanized user.

Does iconectiv provide a port query service?

Yes, iconectiv offers TruNumber Finder, a service that is separate from the NPAC.  TruNumber Finder simplifies telephone number management, confirms customer acquisition and enhances customer service by providing a full, fast and accurate view of the information needed to trouble-shoot call-completion and telephone number porting issues. In order to subscribe to TruNumber Finder, the company must be a registered NPAC User.

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Account Management for Service Providers and Providers of Telecom Related Services (PTRS)

My company is an authorized user of NPAC data. Can we share the data with others?

Any entity, including affiliates or subsidiaries, to which you provide NPAC User data or data derived from NPAC User data, must also be a registered NPAC User.

What training materials are available for NPAC users?

Once you are registered, you will be able to access training materials on the Training tab of the NPAC Customer Portal

How can primary contacts be added after registration?

Primary contacts can login into the NPAC Customer Portal to enter additional primary contacts. Primary contacts can also contact the Help Desk for help adding contacts.

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Billing for Service Providers

Why do Service Providers have to pay for the Number Portability Administration Center/Service Management System (NPAC/SMS) and its services?

In 1996, the FCC passed the Telecommunications Act to increase competition among service providers. Among other things, the law stated that service providers must participate and pay for LNP in the U.S. The NPAC was created to support the implementation of LNP shortly after the Act was passed. 

How can bills be accessed and when are they issued?

Bills are issued monthly and can be accessed on the billing portal via the NPAC Customer Portal. Users can also request for bills to be mailed or emailed. 

How is the amount I am billed determined?

Every telecommunications service nationwide is required to report end user revenue information on the FCC 499A form and submit it to the Universal Service Administrative Company (USAC). iconectiv then uses this information to create the customer’s allocated percentage rate, the formula for which is the customer’s individual end user revenue information divided by the sum total of all end user revenues reported by all customers who have reported revenue in the same region as the individual customer. 


All forms must be filled out in April of each year. A copy of the 499A form is available online.

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Interactive Voice Response Service for Service Providers and Providers of Telecom Related Services (PTRS)

What is the Interactive Voice Response (IVR) Automated Telephone Number Lookup System?

The Interactive Voice Response (IVR) Automated Telephone Number Lookup System is a telephone-based service that provides information on ported telephone numbers. Registration is done through the NPAC Customer Portal. Once registered, users can check up to 20 telephone numbers per session by calling 877-295-9707 and entering their PIN.

How can a Personal Identification Number (PIN) for the IVR service be obtained?

Once a Service Provider or Provider of Telecom Related Services (PTRS) is an authorized NPAC user, a NPAC IVR PIN can be requested through the NPAC customer portal. PIN(s) will be available with 24-48 hours. Instructions for retrieving the NPAC IVR access PIN(s) will be provided to the primary registration contact.

What does it mean when the system states the telephone number has “not been ported”?

“Not ported” means the telephone number has not been moved to another service provider. It still resides with the service provider originally assigned the telephone number’s area code and prefix. You can use the NANPA to look up the originally assigned carrier of an area code and prefix.

 The North American Numbering Plan (NANP) is the numbering plan for the public switched telephone network for Canada, the US and its territories, and the Caribbean. The North American Numbering Plan Administration (NANPA) holds the overall responsibility for the neutral administration of NANP number resources, subject to directives from regulatory authorities. 

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Insurance Requirements for Service Providers, PTRS, Service Bureaus

What kind of insurance do I need and how should iconectiv be reflected on the policy?

NPAC Service Management System (SMS) users must operate under the coverage of all applicable insurance requirements that are specified in the user agreement.

Why is a proof of insurance required as part of the application?

Proof of insurance demonstrates that a company is able to cover general liability conditions, such as physical injury, property damage or personal injury that may occur during your business’ operations.

What is the exact listing to be shown on the Certificate of Insurance?

iconectiv, LLC., 100 Somerset Corporate Blvd. Bridgewater, NJ 08807

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Number Portability Industry Forum (NPIF)

What is the Number Portability Industry Forum (NPIF)?

Originally commissioned as a working group under the NANC (North American Numbering Council) the LNPA WG (Local Number Portability Administration Working Group) dealt with Number Portability issues and processes/procedures. In December 2018 it was renamed the TOSC (Transition Oversight Sub Committee) and dealt primarily with issues related to the transition of NPAC from the previous vendor to iconectiv.

 

After the re-chartering of the NANC, the group became The Informal LNP Team until November of 2020 when the group restructured into the Number Portability Industry Forum (NPIF).  The NPIF works with the NAOWG (Number Administration Oversight Working Group) on any issues that require the involvement of NANC and continues its mission to manage processes/procedures and issues related to Number Portability.  For more information visit: https://workinggroup.numberportability.com/

Who can participate in the NPIF?

The group is an open forum that brings together number portability industry experts whose mission is to oversee decisions and recommendations related to number portability processes and interface requirements changes for the Number Portability Administration Center (NPAC) Service Management System (SMS). There are no requirements for joining, just show up and participate.

When and where does the NPIF meet?

The NPIF meets monthly, alternating between conference calls and face-to-face meetings.  The meeting location varies and may be anywhere in the United States and sometimes Canada.  A conference bridge is provided for all meetings. Please see Meeting Location and Agendas on the NPIF website for current meeting information.  

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Eligible Users

What are the different User types and eligibility requirements for each?

The different categories of NPAC users include:

  • Service Providers – Telecommunication companies that provide service to end-users or customers.
  • Providers of Telecom-Related Services – A group that accesses the NPAC to route, bill or rate calls or to perform network maintenance. This includes Service Bureaus, which are third party users that access the NPAC on behalf of their customers
Certain NPAC data elements are available to specific, qualified companies that rely on quick and accurate access to this data. Download the Power of Number Porting document for more information.


Services that require a separate  registration and signed agreement, include:

  • PortData Comply -- available to businesses that must comply with the Telephone Consumer Protection Act, the data can be used exclusively for verifying if a telephone number has been ported between wireless and wireline, which is one of the essential elements needed for TCPA compliance.
  • PortData Source -- Available to Law Enforcement and Public Safety Agencies via the online, the data is used exclusively for verifying the porting history, service provider ownership and service provider contact information for a specific telephone number.
  • PortData Validate -- Available to businesses that use telephone numbers as part of their fraud mitigation and risk assessment service, the data can be used exclusively for verifying the porting history and service provider ownership for a specific telephone number.

Even those already registered as a PTRS User, must register separately for each service depending upon the Permitted Use.

How does a company know if it is a Service Provider?

Service Providers must meet all of the following criteria:

  • Possess an Operating Company Number (OCN) issued from the National Exchange Carrier Association (NECA)
  • Hold Operating Authority, Certificate of Public Convenience and Necessity (CPCN), Radio License or VoIP Proof of Numbering
  • Participate in porting numbers

How does a company know if it is eligible to be a Provider of Telecom-Related Services (PTRS)?

Companies that require access to NPAC data, may qualify as a PTRS if they:

  • Route, bill or rate telephone calls or perform network maintenance in connection with providing or facilitating the provision of telecommunications services in support of Service Providers
  • Are an interconnected VoIP provider that is not eligible to obtain numbering resources from the North American Numbering Plan Administration (NANPA) directly and instead must partner with a facilities-based Public Switched Telephone Number (PSTN) Service Provider to obtain NANPA numbering resources and connectivity to the PSTN
  • Are a non-facilities-based reseller of interconnected VoIP services that uses the number resources and facilities of an interconnected VoIP provider or a traditional PSTN reseller
  • Are a Service Bureau performing porting work on behalf of a Service Provider who is a registered NPAC user.

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Registration

Does every Service Provider and Provider of Telecom-Related Services (PTRS) including those who use a third party to handle its NPAC entries, have to register for the NPAC?

Yes, every Service Provider and PTRS user and their customers who receive the data or derived data must register regardless of how often they access the data.

What is the registration process?

Registration instructions differ for each user group:

Is there a fee for registration?

Registration depends on user type.

  • Service Providers: There is no fee for registrations.
  • Providers of Telecom Related Services (PTRS): Users are required to go through a New User Evaluator (NUE) process, there is a non-refundable fee for that evaluation. 
  • PortData Validate: Direct, Reseller and Indirect users must subscribe and pay the applicable fee, details of which will be provided upon execution of a Non-Disclosure Agreement. Direct and Indirect customers can also opt to subscribe to the Query service. 
  • PortData Comply: Users pay an annual subscription fee. Payment must be received within 30 days of the date on the invoice or access to the files may be suspended until payment is received.
  • PortData Source: There is no fee for users to access the Interactive Voice Response (IVR) service. There is a subscription-based fee for users to access the web-based Enhanced Law Enforcement Platform (ELEP) service.

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Support

How can the help desk be reached?

The help desk can be reached via email or phone.  The information for each service is available on the Contact Us page. at npac@iconectiv.numberportability.com or by calling +1 844-820-8039.

How can the NPAC Billing Help Desk be reached?

The NPAC Billing Help Desk for Service Providers and Providers of Telecom Related Services (PTRS) can be reached by calling +1 844-560-8050 or via email. Please remember to prominently include the account name or invoice number in the email, preferably in the subject line.

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Account Management for PortData Comply Users

How can PortData Comply uses find login information to access the files in the PortData Comply portal?

Users who cannot find login information, may email PortDataComply@iconectiv.numberportability.com or call the Help Desk at: +1 844-411-9362.

How are PortData Comply users billed and how do they pay?

Users will receive an email that an invoice is available. Users can then login to an online payment portal to view and pay the invoice(s).  Users who are unable to find their login information to pay their invoice, may email PortDataComplyBilling@iconectiv.numberportability.com or call the Billing team at +1 844-325-4193.

Can PortData Comply users resell the data?

The PortData Comply service limits Resellers to one level of resale. Reseller customers may resell to a Second Tier customer, but the Second Tier customer may not then resell any data from the service nor can they flag, scrub or identify wireless ported telephone numbers and provide the results to its customers as that is a violation of the terms and conditions of the Service Agreement.

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Account Management for PortData Validate

Why would a company need to be a PortData Validate user?

In the United States, PortData Validate is the only authorized data source that companies can use to access accurate and timely phone number porting information to assist with fraud mitigation and risk assessment. For example, PortData Validate can help financial institutions guard against Account Take Over (ATO) and healthcare organizations guard against the unauthorized distribution of proprietary customer information. PortData Validate data elements may be accessed directly from iconectiv or through an Authorized Reseller of the PortData Validate Service.

Does PortData Validate include phone number data from outside the United States?

No, PortData Validate includes phone number data for the United States and its territories.

What are the different PortData Validate user types?

  • Direct: Receive porting data to assess risk for yourself or your customers. Porting data cannot be shared with any other entities. For example, a Direct customer can use porting data to influence a risk score that is provided to one of its customers but cannot share the porting data with their customer.
  • Reseller: Receive porting data, process it and provide that data to its customers, who is required to be an Indirect customer of the PortData Validate Service.
  • Indirect: Subscribe to the PortData Validate Service with iconectiv, but receive Porting Data from your Reseller and use it to assess risk for yourself or for your clients. Porting Data cannot be shared with any other entities.

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Testing PortData Validate

What is involved with PortData Validate customer testing?

Testing is required for each core service functionality that is subscribed to. For the Notify service, the customer’s ability to load at startup a history file and retrieve a pushed file of ported data from sFTP server are examples of the testing that will occur. For the Query service, the customer’s ability to request online updates for a phone number is another example of the testing that will occur.

When will PortData Validate customers receive the user interface specs?

Customers will receive the Interface Specification document along with other detailed information about the services offered after the Non-Disclosure Agreement is signed and returned.

How does PortData Validate testing begin?

Customers can call +1 844-711-4871 or email PortDataValidatet@iconectiv.numberportability.com to schedule the next available testing time slot and receive the Testing Technical Provisioning form and the Test Plan document.

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What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

What is LNP?

LNP stands for Local Number Portability. You may also hear it referred to as number portability or number porting. Mobile number portability (MNP) or wireless number portability (WNP) refer to a type of LNP related to wireless or mobile numbers.

 

LNP was created as part of the Telecommunications Act of 1996 to give consumers the choice and convenience of keeping their wireline or wireless telephone number when switching from one service provider to another. Prior to LNP, consumers were required to get a new telephone number every time they switched service providers. Note that for wireline numbers, there are some geographical limitations to the consumer’s ability to porting their number. For more technical information regarding how LNP works, click here.

What is the regulatory background of LNP?

In 1995 and 1996, several states began the process of selecting the architecture to be used for LNP in their respective states.  After considerable discussion and deliberation, AT&T/Lucent Technologies' Location Routing Number (LRN) architecture was selected. The LRN method became the industry standard and later was adopted by the FCC in 1997. 

 

The Telecommunications Act of 1996 provided a pro-competitive, de-regulated national policy framework designed to open local telecommunications markets to competition.

 

The FCC issued its First Report and Order (adopted June 27, 1996) in Docket 95-116 providing the regulatory framework for LNP. Other LNP-related FCC Orders and Code of Federal Regulations are posted on the NPIF - Number Portability Industry Forum (NPFI) WG website.

What is a LRN?

LRN stands for Location Routing Number, a unique 10-digit telephone number assigned to each switch to support call routing. The LRN serves as the network address and includes the area code (NPA) and central office code (NXX) for a telephone number. The assignment of a LRN to telephone numbers allows for LNP.

 

While NPAC User Data is restricted to authorized NPAC users only, the NPA-NXX associated with an LRN is available to non-NPAC users. For a list of companies that will supply this information to non-NPAC users, click here.

What is a SPID?

A SPID (service provider ID) is a unique four-character alphanumeric value that is assigned by the LNPA to an NPAC User. The SPID is a key data element for most NPAC related activities, including porting, to identify the NPAC User. Each NPAC User may have one or more SPIDs. For Service Providers, their OCN is usually used as their NPAC SPID. The SPID for other NPAC Users, known as Providers of Telecommunications Related Services, is determined by the LNPA. Service Providers may also request SPIDs to represent other entities, such as resellers or Mobile Virtual Network Operators. Those entities are referred to as “alternative SPID” or alt SPID for porting purposes.

What is the North American Portability Management (NAPM) LLC?

The NAPM LLC was formed to manage the contracts for the Local Number Portability administrator(s) following the orders and directions from the Federal Communications Commission (FCC).

What is the Local Number Portability Administrator (LNPA) and what are its responsibilities?

iconectiv is the LNPA for the United States. As the LNPA, iconectiv manages seven regional databases that make up the U.S. NPAC, which:

  • Facilitates the porting of telephone numbers
  • Distributes ported number information to service providers for their network administration and
  • Facilitates mass changes, such as location routing number (LRN) transfers.

Who can receive NPAC data and what can it be used for?

Service Providers and Providers of Telecom-Related Services (PTRS) can use NPAC data for call rating, routing and billing. The types of portability supported include:

  • Service Provider Portability, which enables users to change providers and retain their telephone number
  • Location (Geographic) Portability, which depending on the geographic location and type of line, allows users to change from one geographic area to another while retaining their telephone number.

Certain NPAC data elements are available to specific, qualified companies that rely on quick and accurate access to this data. Services that require a separate  registration and signed agreement, include:

  • PortData Comply -- available to businesses that must comply with the Telephone Consumer Protection Act, the data can be used exclusively for verifying if a telephone number has been ported between wireless and wireline, which is one of the essential elements needed for TCPA compliance.
  • PortData Source -- Available to Law Enforcement and Public Safety Agencies via the online, the data is used exclusively for verifying the porting history, service provider ownership and service provider contact information for a specific telephone number
  • PortData Validate -- Available to businesses that use telephone numbers as part of their fraud mitigation and risk assessment service, the data can be used exclusively for verifying the porting history and service provider ownership for a specific telephone number.

Even if you are already registered as a PTRS user, you must register separately for each service depending upon your Permitted Use.

What regions does the U.S. NPAC serve?

The NPAC serves seven regions in the United States. 

What options are there for exchanging porting information and/or interacting with the NPAC?

If you are a service provider or PTRS user that has become an authorized NPAC user, you will be able to interact with the NPAC/SMS in the following ways:

  • Service Order Activation (SOA): The SOA is used to communicate information to the NPAC SMS and back to the service provider.
  • Local Service Management System (LSMS): The LSMS is used to receive information from the NPAC/SMS and serves as the database for all information required for direct call routing information when a customer changes service providers.
  • Low Technology Interface (LTI): The LTI is the graphical user interface (GUI) that can be used instead of the SOA to communicate information to the NPAC/SMS.
  • NPAC Help Desk: You can contact the NPAC Help Desk to speak with a representative.
  • Service Bureau: A third-party service bureau can help you interact with the NPAC indirectly.

For more information on accessing or interacting with the NPAC, click here.

What is a Service Provider with mechanized access?

A Service Provider that accesses the NPAC via a direct Local Service Management System (LSMS) or Service Order Administration (SOA) interface, is considered a Service Provider with mechanized access. If you access the NPAC exclusively through the Low-Tech Interface (LTI), through a third party, or exclusively via the Interactive Voice Response (IVR) or Help Desk, then you are considered a non-mechanized user.

Does iconectiv provide a port query service?

Yes, iconectiv offers TruNumber Finder, a service that is separate from the NPAC.  TruNumber Finder simplifies telephone number management, confirms customer acquisition and enhances customer service by providing a full, fast and accurate view of the information needed to trouble-shoot call-completion and telephone number porting issues. In order to subscribe to TruNumber Finder, the company must be a registered NPAC User.

What is a Bonafide Request (BFR)?

The BFR is a written notice regarding a pending port-out request, sent from a porting-in provider to the provider of record for the end user. If this provider of record has never received a port-out request, their switch may not have been set up to port. Once the BFR has been received by provider of record, this BFR explains the time intervals in which that provider must get their network set up to honor the port. Other references are: FCC 96-286, FCC 97-074, FCC 02-16, FCC 03-126, FCC 03-237 and 47 C.F.R. § 52.23 and 52.31.

 

Per Title 47 C.F.R. § 52.23 (c) all local exchange carriers (LECs) must provide number portability in compliance with these regulations. 

 

(c) All LECs must make a long-term database method for number portability available within six months after a specific request by another telecommunications carrier in areas in which that telecommunications carrier is operating or plans to operate.

My company is an authorized user of NPAC data. Can we share the data with others?

Any entity, including affiliates or subsidiaries, to which you provide NPAC User data or data derived from NPAC User data, must also be a registered NPAC User.

What training materials are available for NPAC users?

Once you are registered, you will be able to access training materials on the Training tab of the NPAC Customer Portal

How can primary contacts be added after registration?

Primary contacts can login into the NPAC Customer Portal to enter additional primary contacts. Primary contacts can also contact the Help Desk for help adding contacts.

Is a Service Provider ID (SPID) the same as an Operating Company Number (OCN)?

In many cases the Service Provider OCN (Operating Company Number) is used as a Service Provider ID (SPID). The Local Number Portability Administrator (LNPA) assigns SPIDs and may choose to use a company’s OCN as their SPID. In other cases, the SPID is unrelated to the OCN.

Can the primary contact for onboarding be changed even if the primary user will be someone else?

Service Providers or Providers of Telecom-Related Services (PTRS) can change the primary contact for onboarding at any time by sending an email to lnpa-acct-mgmt@iconectiv.numberportablility.com.

What is included in the NPAC Support section once a user is logged onto the Customer Portal?

The NPAC Support section includes four key sections.

  1. Service Catalog, which includes information related to Bulk Data Download, Connectivity, Porting Services, Reports, Security and Access, Subscription Version (SV) Requests and Testing.
  2. Knowledge Base, which includes information related to Billing, Forms, Methods and Procedures (M&Ps), Porting Services, Reports and User Manuals. There is also a technical FAQ section.
  3. Open a ticket, which allows you to submit a request for assistance.
  4. Start a chat, which connects you with a member of our customer support team.

Why do Service Providers have to pay for the Number Portability Administration Center/Service Management System (NPAC/SMS) and its services?

In 1996, the FCC passed the Telecommunications Act to increase competition among service providers. Among other things, the law stated that service providers must participate and pay for LNP in the U.S. The NPAC was created to support the implementation of LNP shortly after the Act was passed. 

How can bills be accessed and when are they issued?

Bills are issued monthly and can be accessed on the billing portal via the NPAC Customer Portal. Users can also request for bills to be mailed or emailed. 

How is the amount I am billed determined?

Every telecommunications service nationwide is required to report end user revenue information on the FCC 499A form and submit it to the Universal Service Administrative Company (USAC). iconectiv then uses this information to create the customer’s allocated percentage rate, the formula for which is the customer’s individual end user revenue information divided by the sum total of all end user revenues reported by all customers who have reported revenue in the same region as the individual customer. 


All forms must be filled out in April of each year. A copy of the 499A form is available online.

Why are companies being charged when they do not use NPAC Services?

Based on a mandate set by the FCC in 1997, all telecommunications service providers are responsible for sharing in the cost of the LNP service. The Federal Code of Regulations (CFR) TITLE 47, Telecommunication, PART 52 requires telecommunications carriers to pay the shared costs of Local Number Portability Administration (LNPA). For more information, click here.

Why is this month’s LNP bill higher than last month’s bill?

In most situations, the increase may be due to an increased number of direct charges billed from one month to the next. These could include, generating reports via the NPAC system, purchase of log-on ID’s, etc. Increase in charges may also come from adjusted 499A filings that could change your regional allocation percentage. If this does not describe your situation over the past month, contact our Billing Help Desk at: +1 844-560-8050.

How are Local Number Portability (LNP) FCC-mandated charges calculated?

Allocable charges are determined based on the end-user revenue and service provider revenue filed on the FCC 499-A form that service providers submit to the Universal Service Administrative Company (USAC). Information from that form is used to calculate the amount service providers are billed.  The fee for the shared costs of LNPA for each applicable billable year is defined as the All-Region Flat Fee in the MSA between iconectiv and NAPM, LLC.   Allocated Payors with zero end-user revenue and zero carrier’s carrier revenue and additional Allocated Payors that are categorized as exempt by USAC are excluded.

Additionally, any filer that reports only carrier revenue with no end user revenue, they will be charged only $100 per region per year.

How can company contact information listed on the 499-A form be updated?

The 499-A form must be filed with the Universal Services Administration Co (USAC). Users will need to supply the company’s Filer ID#. Once the Filer ID# is provided, USAC will work with the company to correct/update your 499-A information. 

 

Contact information on the 499-A form can be updated here.

Who should be notified if a company is no longer in business?

Companies that are no longer in business should contact the USAC at +1 888-641-8722 AND email the NPAC to notify iconectiv of the change in status (LNPA-Acct-Mgmt@iconectiv.numberportability.com).

 

Companies will need to provide the USAC with appropriate documentation to verify that the company has ceased business operations. The USAC will then notify iconectiv that the company is no longer in business. Once that information is received and processed, the company will no longer receive NPAC bills. 

If a company is no longer in business is it responsible for paying all invoices billed to date?

Outstanding charges will not be collected if:

  • The customer’s termination date is prior to the charges billed
  • The customer satisfactorily documented their “out of business” status 
  • The USAC has sent notification that appropriate filings are complete

In Chapter 11 situations, the customer will still be responsible for payment if LNP charges are assessed after the bankruptcy filing date.

What is the Interactive Voice Response (IVR) Automated Telephone Number Lookup System?

The Interactive Voice Response (IVR) Automated Telephone Number Lookup System is a telephone-based service that provides information on ported telephone numbers. Registration is done through the NPAC Customer Portal. Once registered, users can check up to 20 telephone numbers per session by calling 877-295-9707 and entering their PIN.

How can a Personal Identification Number (PIN) for the IVR service be obtained?

Once a Service Provider or Provider of Telecom Related Services (PTRS) is an authorized NPAC user, a NPAC IVR PIN can be requested through the NPAC customer portal. PIN(s) will be available with 24-48 hours. Instructions for retrieving the NPAC IVR access PIN(s) will be provided to the primary registration contact.

What does it mean when the system states the telephone number has “not been ported”?

“Not ported” means the telephone number has not been moved to another service provider. It still resides with the service provider originally assigned the telephone number’s area code and prefix. You can use the NANPA to look up the originally assigned carrier of an area code and prefix.

 The North American Numbering Plan (NANP) is the numbering plan for the public switched telephone network for Canada, the US and its territories, and the Caribbean. The North American Numbering Plan Administration (NANPA) holds the overall responsibility for the neutral administration of NANP number resources, subject to directives from regulatory authorities. 

What kind of insurance do I need and how should iconectiv be reflected on the policy?

NPAC Service Management System (SMS) users must operate under the coverage of all applicable insurance requirements that are specified in the user agreement.

Why is a proof of insurance required as part of the application?

Proof of insurance demonstrates that a company is able to cover general liability conditions, such as physical injury, property damage or personal injury that may occur during your business’ operations.

What is the exact listing to be shown on the Certificate of Insurance?

iconectiv, LLC., 100 Somerset Corporate Blvd. Bridgewater, NJ 08807

What is meant by providing an Additional Insured Endorsement?

Users have two options:

  1. Users can name iconectiv on the Certificate of Insurance as an Additional Insured. 
  2. Users may have an Endorsement to their insurance policy that permits the user to include a person or organization, in this case iconectiv, as an Additional Insured on the user's policy without having them listed as an Additional Insured on the Certificate of Insurance. 

Can articles of incorporation be provided in place of a certificate of insurance?

No, articles of incorporation confirm that the company has been legally formed but do not provide any proof of insurance coverage. As such, articles of incorporation do not represent proof that a user has an actual valid or effective insurance policy that meets the required coverage limits for general liability and workmen’s compensation insurance. 

If a Service Bureau has just an administrative SPID, is insurance still required?

All Providers of Telecom Related Services (PTRS) Users, which is technically what Service Bureaus are, need to follow the same registration process and provide the same information. This is consistent with the current registration process. 

What is the Number Portability Industry Forum (NPIF)?

Originally commissioned as a working group under the NANC (North American Numbering Council) the LNPA WG (Local Number Portability Administration Working Group) dealt with Number Portability issues and processes/procedures. In December 2018 it was renamed the TOSC (Transition Oversight Sub Committee) and dealt primarily with issues related to the transition of NPAC from the previous vendor to iconectiv.

 

After the re-chartering of the NANC, the group became The Informal LNP Team until November of 2020 when the group restructured into the Number Portability Industry Forum (NPIF).  The NPIF works with the NAOWG (Number Administration Oversight Working Group) on any issues that require the involvement of NANC and continues its mission to manage processes/procedures and issues related to Number Portability.  For more information visit: https://workinggroup.numberportability.com/

Who can participate in the NPIF?

The group is an open forum that brings together number portability industry experts whose mission is to oversee decisions and recommendations related to number portability processes and interface requirements changes for the Number Portability Administration Center (NPAC) Service Management System (SMS). There are no requirements for joining, just show up and participate.

When and where does the NPIF meet?

The NPIF meets monthly, alternating between conference calls and face-to-face meetings.  The meeting location varies and may be anywhere in the United States and sometimes Canada.  A conference bridge is provided for all meetings. Please see Meeting Location and Agendas on the NPIF website for current meeting information.  

What does the NPIF do?

The group focuses on operational and technical aspects of number portability by way of issue management, recommending best practices, and identifying NPAC enhancements. The activity of the group has a direct bearing on the processes and systems that each Service Provider uses to participate in number portability. For additional information about the full scope of the NPIF visit: https://workinggroup.numberportability.com/.

How can a person subscribe to the LNPA Working Group mail list?

To subscribe to the NPIF email list, send an email to the CMA (cma@iconectiv.numberportability.com) and copy the NPIF chairpersons listed on https://workinggroup.numberportability.com/.  Please make sure your company can accept email from this domain, LNPAWG@list.numberportability.com.

 

Any questions regarding the distribution list, can be sent via email to cma@iconectiv.numberportability.com.

What are the different User types and eligibility requirements for each?

The different categories of NPAC users include:

  • Service Providers – Telecommunication companies that provide service to end-users or customers.
  • Providers of Telecom-Related Services – A group that accesses the NPAC to route, bill or rate calls or to perform network maintenance. This includes Service Bureaus, which are third party users that access the NPAC on behalf of their customers
Certain NPAC data elements are available to specific, qualified companies that rely on quick and accurate access to this data. Download the Power of Number Porting document for more information.


Services that require a separate  registration and signed agreement, include:

  • PortData Comply -- available to businesses that must comply with the Telephone Consumer Protection Act, the data can be used exclusively for verifying if a telephone number has been ported between wireless and wireline, which is one of the essential elements needed for TCPA compliance.
  • PortData Source -- Available to Law Enforcement and Public Safety Agencies via the online, the data is used exclusively for verifying the porting history, service provider ownership and service provider contact information for a specific telephone number.
  • PortData Validate -- Available to businesses that use telephone numbers as part of their fraud mitigation and risk assessment service, the data can be used exclusively for verifying the porting history and service provider ownership for a specific telephone number.

Even those already registered as a PTRS User, must register separately for each service depending upon the Permitted Use.

How does a company know if it is a Service Provider?

Service Providers must meet all of the following criteria:

  • Possess an Operating Company Number (OCN) issued from the National Exchange Carrier Association (NECA)
  • Hold Operating Authority, Certificate of Public Convenience and Necessity (CPCN), Radio License or VoIP Proof of Numbering
  • Participate in porting numbers

How does a company know if it is eligible to be a Provider of Telecom-Related Services (PTRS)?

Companies that require access to NPAC data, may qualify as a PTRS if they:

  • Route, bill or rate telephone calls or perform network maintenance in connection with providing or facilitating the provision of telecommunications services in support of Service Providers
  • Are an interconnected VoIP provider that is not eligible to obtain numbering resources from the North American Numbering Plan Administration (NANPA) directly and instead must partner with a facilities-based Public Switched Telephone Number (PSTN) Service Provider to obtain NANPA numbering resources and connectivity to the PSTN
  • Are a non-facilities-based reseller of interconnected VoIP services that uses the number resources and facilities of an interconnected VoIP provider or a traditional PSTN reseller
  • Are a Service Bureau performing porting work on behalf of a Service Provider who is a registered NPAC user.

Can Providers of Telecom Related Services (PTRS) customers use NPAC data for fraud mitigation and risk assessment?

Registered Provider of Telecom Related Services (PTRS) NPAC users can only use the data for billing, routing, rating and network maintenance. PTRS users that also want to use the data for fraud mitigation and risk assessment must also register as a PortData Validate customer.

Who is eligible for the PortData Comply service?

Businesses that use autodialers to contact consumers can use this service to help them round out their TCPA compliance efforts for telephone marketing, which prohibits the use of autodialers or pre-recorded voice messages to any telephone number in which the called party is charged. 

Examples of companies that may benefit from this service include Call Centers,  Contact Centers, Market Research Firms, Marketing Agencies, Telemarketers and Debt Collectors.

How does a company know which PortData Comply customer type it should register as?

There are three types of PortData Comply customers:

  • Direct: A customer that accesses ported telephone number data themselves to avoid engaging in TCPA prohibited conduct.
  • Reseller: A customer that discloses, sells, assigns, leases or uses the ported telephone number data to verify a customer’s list of telephone numbers so a third party can avoid engaging in TCPA prohibited conduct.
  • Second Tier: A customer that receives ported telephone number data, or any part thereof, from a Reseller customer so that the Second Tier customer can avoid engaging in TCPA prohibited conduct.

Who is eligible for PortData Source ELEP and IVR services?

  • Law Enforcement agencies, or officers of such agencies, of the United States or of a State or political subdivision that are empowered by law to conduct investigations of or to make arrests for violations of federal, state, or local laws.
  • Public Safety Answering Point (PSAP) entities of the United States or of a State or political subdivision, empowered by or contracted under law to operate or administer a PSAP facility to receive 9-1-1 calls, and as appropriate, dispatch emergency response services, or transfers or relay 9-1-1 calls to another public safety operator.

Does every Service Provider and Provider of Telecom-Related Services (PTRS) including those who use a third party to handle its NPAC entries, have to register for the NPAC?

Yes, every Service Provider and PTRS user and their customers who receive the data or derived data must register regardless of how often they access the data.

What is the registration process?

Registration instructions differ for each user group:

Is there a fee for registration?

Registration depends on user type.

  • Service Providers: There is no fee for registrations.
  • Providers of Telecom Related Services (PTRS): Users are required to go through a New User Evaluator (NUE) process, there is a non-refundable fee for that evaluation. 
  • PortData Validate: Direct, Reseller and Indirect users must subscribe and pay the applicable fee, details of which will be provided upon execution of a Non-Disclosure Agreement. Direct and Indirect customers can also opt to subscribe to the Query service. 
  • PortData Comply: Users pay an annual subscription fee. Payment must be received within 30 days of the date on the invoice or access to the files may be suspended until payment is received.
  • PortData Source: There is no fee for users to access the Interactive Voice Response (IVR) service. There is a subscription-based fee for users to access the web-based Enhanced Law Enforcement Platform (ELEP) service.

What do Service Providers or Providers of Telecom Related Services (PTRS) need for registration?

All applicants must provide information regarding their company, Operating Authority (if applicable), valid use cases, and insurance. 

In addition, all Service Providers must provide:

  • An Operating Company Number (OCN)
  • Proof of Operating Authority, Certificate of Public Convenience and Necessity, FCC Radio License, or FCC VoIP Proof of Numbering
  • 499-A Filer ID from Universal Service Administrative Company (USAC)

Those unfamiliar with the 499-A ID, should review the FAQs in the Billing section of the NPAC Customer Portal. 

What is the estimated average timeline for registration for Service Providers?

The estimated turnaround time for each form once properly completed and submitted is as follows:

  • Non-disclosure agreement (NDA): iconectiv will return a countersigned NDA with a New User Application (NUA) in five to seven business days.
  • New user application (NUA): iconectiv will respond within 10 business days with one or more pre-populated Regional User Agreement (RUA).
  • Regional User Agreement (RUA): iconectiv will respond within 10 business days with a countersigned Regional User Agreement (RUA) and then registration will be complete.

How long does the New User Evaluator (NUE) process take for Providers of Telecom-Related Services (PTRS) users?

Providers of Telecom-Related Services (PTRS) must go through a New User Evaluator (NUE) process, which can take up to 60 days to complete. As such, PTRS applicants are encouraged to apply in all NPAC regions to avoid having to go through the application process again if additional regional data is needed.

How can the help desk be reached?

The help desk can be reached via email or phone.  The information for each service is available on the Contact Us page. at npac@iconectiv.numberportability.com or by calling +1 844-820-8039.

How can the NPAC Billing Help Desk be reached?

The NPAC Billing Help Desk for Service Providers and Providers of Telecom Related Services (PTRS) can be reached by calling +1 844-560-8050 or via email. Please remember to prominently include the account name or invoice number in the email, preferably in the subject line.

How can PortData Comply uses find login information to access the files in the PortData Comply portal?

Users who cannot find login information, may email PortDataComply@iconectiv.numberportability.com or call the Help Desk at: +1 844-411-9362.

How are PortData Comply users billed and how do they pay?

Users will receive an email that an invoice is available. Users can then login to an online payment portal to view and pay the invoice(s).  Users who are unable to find their login information to pay their invoice, may email PortDataComplyBilling@iconectiv.numberportability.com or call the Billing team at +1 844-325-4193.

Can PortData Comply users resell the data?

The PortData Comply service limits Resellers to one level of resale. Reseller customers may resell to a Second Tier customer, but the Second Tier customer may not then resell any data from the service nor can they flag, scrub or identify wireless ported telephone numbers and provide the results to its customers as that is a violation of the terms and conditions of the Service Agreement.

Is a PortData Comply user reselling the Service if they only make calls on behalf of their customers?

No. As a Direct Customer, calls made on behalf of their company and/or on behalf of their customers, would not be considered reselling the data as long as they do not sell, assign, lease, or otherwise disclose the data that comprises the service.

Is a PortData Comply user reselling the Service if all that the company does is scrub telephone number lists for their customers?

Yes. If a company scrubs lists on behalf of their customers and advises those customers of whether a telephone number is wireless or wireline, then that is considered to be a reseller of the service.  In that situation, a company must register for the PortData Comply service and all of their customers must register as Second Tier Customers.

If Is a PortData Comply users make telephone calls on behalf of a client to generate sales leads (or something similar), can they disclose the results of the calls to their client, including the telephone numbers?

A Direct Customer may disclose to its clients the results of calls it makes on behalf of those clients (e.g., leads generated, survey results, applications for products/services, etc.), including the associated telephone numbers. The Direct Customer cannot simply provide confirmation to its client that a telephone number was ported to a wireless telephone number, as that would constitute a "disclosure" to an entity that has not executed an agreement with iconectiv as a customer of a Reseller. In this instance, a client would be required to register with iconectiv and execute its own Service Agreement.

Once registered as a PortData Comply customer, when will access to the files be granted?

Access to the files will be granted once iconectiv countersigns the Service Agreement.  

Does the PortData Comply account automatically renew each year?

PortData Comply customers must renew the service and pay the applicable annual subscription fee each year. To simplify the process, customers will receive an email with the required renewal documentation (Service Agreement and the Annual Continued Qualification Letter) in advance of the anniversary date of their Service Agreement.

Can PortData Comply Resellers renew the service on behalf of their Second Tier customers?

An Annual Continued Qualification (ACQ) Letter and the WDNC Service Agreement is required for each Second Tier Customer. If a Letter of Agency was executed by the reseller and its Second Tier customer, the Reseller may execute and return both the Service Agreement and ACQ on their behalf. If a Reseller does not have an executed Letter of Agency, the Second Tier customer must sign and return the ACQ letter and Service Agreement themselves.

If a registered Direct customer changes their status to a Reseller customer, does their status change?

Yes, a company must re-register as a Reseller customer. As Second Tier customers are acquired, each of those customers will also be required to register with iconectiv.

Does a PortData Comply subscription cover affiliates (i.e., subsidiaries, parent company, etc.)?

No. Rights to the service are limited to each legal entity that purchases a subscription. A “Customer” does not include any affiliates of such entity. Any affiliate of a Customer that desires access to the Service must qualify as a Customer, in accordance with Article 5 (Qualification) of the iconectiv Wireless Do Not Call Service Agreement and execute its own Agreement.

Does a company that wants to provision multiple database systems need more than one PortData Comply subscription?

Yes. A separate subscription (and the corresponding fee) is required for each database provisioned.

A “Database” means a single aggregation of data records or files containing the Intermodal Ports that make up the Service provided under this Agreement. If a Customer (a) aggregates data from the Service into a single Database, and (b) allows multiple entities to access data from the Service in such a Database, then such Customer is a Reseller Customer, and those receiving such data from such Reseller Customer are Second Tier Customers as defined in Section 5.2 of the WDNC Service Agreement.

How often are the Port Data Comply files updated?

There are four files generated daily:

  • Wireline to wireless ports – no ranges
  • Wireline to wireless ports – with ranges
  • Wireless to wireline ports – no ranges
  • Wireless to wireline ports – with ranges

How are the PortData Comply files formatted and provided?

Files are provided in ASCII file format. Files either be accessed via the WDNC Portal or via sFTP.

How often can a PortData Comply user access the files?

The files are updated once per day and users may access them as often as they would like. Downloads are unlimited. 

Are archive files available to PortData Comply users?

Archive (compressed) files are generated daily and accessible for download by authorized PortData Comply customers and are accessible from either the Portal or the sFTP server.  One archive file is generated per day that contains the four files for that day. This file is accessible from the Portal or the sFTP server for the duration of the LNPA contract. There is no single archive file that includes the archive files for the past 365 days.

Why would a company need to be a PortData Validate user?

In the United States, PortData Validate is the only authorized data source that companies can use to access accurate and timely phone number porting information to assist with fraud mitigation and risk assessment. For example, PortData Validate can help financial institutions guard against Account Take Over (ATO) and healthcare organizations guard against the unauthorized distribution of proprietary customer information. PortData Validate data elements may be accessed directly from iconectiv or through an Authorized Reseller of the PortData Validate Service.

Does PortData Validate include phone number data from outside the United States?

No, PortData Validate includes phone number data for the United States and its territories.

What are the different PortData Validate user types?

  • Direct: Receive porting data to assess risk for yourself or your customers. Porting data cannot be shared with any other entities. For example, a Direct customer can use porting data to influence a risk score that is provided to one of its customers but cannot share the porting data with their customer.
  • Reseller: Receive porting data, process it and provide that data to its customers, who is required to be an Indirect customer of the PortData Validate Service.
  • Indirect: Subscribe to the PortData Validate Service with iconectiv, but receive Porting Data from your Reseller and use it to assess risk for yourself or for your clients. Porting Data cannot be shared with any other entities.

Can PortData Validate users resell the data?

Resellers may resell the data to their customers, who are Indirect customers of the PortData Validate Service. Direct or Indirect customers are authorized to use the data for their own purposes and may not resell any data from the service to any other entity.

How often is PortData Validate data updated?

Number porting changes are sent directly to customers via a Restful API. The data will be sent at an interval chosen by the customer. Some may choose to receive it every few hours, others may choose to receive it every minute.

Do PortData Validate accounts automatically renew each year?

PortData Validate customers must renew the service and pay the applicable annual subscription fee. To simplify the process, customers will receive the required renewal documentation in advance of the anniversary date of their Service Agreement.

Can PortData Validate Resellers renew service on behalf of their customers?

No, all PortData Validate customers must renew their access to the service directly through iconectiv.

Can PortData Validate Resellers have their Indirect Customers’ service fees billed through them?

Yes, Resellers may elect to have the Indirect Customer service fees billed through them.

How are PortData Validate users approved?

Qualification for PortData Validate is based upon iconectiv’s review and approval of a completed registration form. iconectiv will notify the company and provide a Service Agreement for their signature. To be certified for production access to PortData Validate, the company will need to build to the iconectiv interface specification, and then schedule and complete the certification testing. Testing can take up to eight hours. 

How long will it take to access PortData Validate?

There are four steps before getting access to PortData Validate:

  1. Registration, which can take one to five business days
  2. Development, the customer’s development to the PortData Validate interface typically takes two to four weeks
  3. Testing, which can take less than eight hours after connectivity verification is completed
  4. Provisioning, which can take two weeks and occurs in parallel with the Development or Testing phases.

How do PortData Validate customers receive and pay bills?

Customers will receive a bill via email. Instructions for Check Remittance or Wire Transfer will be at the bottom of the Invoice.

What is involved with PortData Validate customer testing?

Testing is required for each core service functionality that is subscribed to. For the Notify service, the customer’s ability to load at startup a history file and retrieve a pushed file of ported data from sFTP server are examples of the testing that will occur. For the Query service, the customer’s ability to request online updates for a phone number is another example of the testing that will occur.

When will PortData Validate customers receive the user interface specs?

Customers will receive the Interface Specification document along with other detailed information about the services offered after the Non-Disclosure Agreement is signed and returned.

How does PortData Validate testing begin?

Customers can call +1 844-711-4871 or email PortDataValidatet@iconectiv.numberportability.com to schedule the next available testing time slot and receive the Testing Technical Provisioning form and the Test Plan document.

How long will PortData Validate testing take?

Excluding connectivity verification, the actual time required for testing is expected to be less than eight hours.