iconectiv
will process your NDA within 5-7 business days, and return a fully executed NDA
along with a pre-populated Transition User Application (TUA) for your review
and completion.
For
all of the registration forms, particularly the TUA, iconectiv will
pre-populate as many fields as possible (sources include the current LNPA and
other data collected by iconectiv). You will be asked to validate the
information and provide some additional information along with supporting
documentation.
The SPID is a key identifier for number portability and is essential to the transition to the new NPAC system. It is a requirement of the overall onboarding process to provide a disposition of every SPID in the existing NPAC system. When applicants provide their SPIDs with the NDA, it helps ensure the accounting of all SPIDs.
Generally, yes. In many cases, the Service Provider OCN (Operating Company Number) is used as their SPID.
All Users of the NPAC must complete the Registration process. A Service Bureau cannot execute the NDA or User Agreement on a Service Provider's behalf. They can assist in preparation, as applicable.
All Users and PTRS Users, which is technically what Service Bureaus are, need to follow the same Registration process and provide the same information. This is consistent with the current registration process.
Port PS service is a separate commercial offering that is based upon NPAC data but is not an NPAC service. iconectiv will provide a port query service. Details will be provided at a later time.
The help desk can be reached via email at npac@iconectiv.numberportability.com or by calling 844-820-8039 Monday through Friday from 8:00am to 8:00pm ET.
iconectiv will provide the user data to authorized Providers of Telecom-Related Services (PTRS) users, including users based in Canada.
If you are a Service Provider, Service Bureau or Provider of Telecom-Related Services (PTRS) user, you can change your primary contact for onboarding at any time by sending an email to lnpa-acct-mgmt@iconectiv.numberportablility.com.
If you are a Telemarketer who uses the Wireless Do Not Call Service (WDNC), you can change your primary contact by sending an email to WDNC@iconectiv.numberportability.com.
If you are a Law Enforcement Agency or Public Safety Answering Point (PSAP) that will access the new Enhanced Law Enforcement Platform (ELEP), you can change your primary contact by sending an email to ELEP@iconectiv.numberportability.com.
The industry standards are not changing with the iconectiv NPAC. If you have developed to these industry standards already, no changes are necessary. If you directly connect to NPAC, such as to receive mechanized Local Service Management System (LSMS) downloads, you are required to conduct certification testing. More information can be found in the Testing FAQs or on the Resources page.
The different categories of NPAC users include.
If you are uncertain as to the type of user that you are currently registered as with the current NPAC, please contact the iconectiv Help Desk.
For all registration forms, iconectiv will pre-populate as many fields as possible with information gathered from the current LNPA. Users will be asked to validate the information and provide some additional information, along with supporting documentation.
The network interconnection locations for the iconectiv NPAC are different from the current NPAC interconnection locations. As part of the onboarding process, iconectiv will provide the details required for interconnection.
Yes, Read Only users must follow the registration process. It is recommended that applications be submitted at the applicant's earliest convenience.
iconectiv has already begun reaching out directly to Law Enforcement and Public Safety groups that will access the new Enhanced Law Enforcement Platform (ELEP) to verify contact information and begin the registration process.
The registration process for Law Enforcement and Public Safety groups that use the Interactive Voice Response (IVR) will begin in the second quarter of 2017.
Law Enforcement users will be able to test the Enhanced Law Enforcement Platform (ELEP) provided by iconectiv in December 2017. Additional details regarding ELEP connectivity and testing will be provided as they become available.
Yes, every Law Enforcement agency and Public Safety Answering Points (PSAP) that will access the new Enhanced Law Enforcement Platform (ELEP) must register. iconectiv has begun reaching out directly to Law Enforcement and public safety users that will access the iconectiv ELEP to verify contact information and begin the registration process.
iconectiv has already begun reaching out directly to Law Enforcement and Public Safety Answering Points (PSAP) that will access the iconectiv Enhanced Law Enforcement Platform (ELEP) to verify contact information and begin the registration process. If you have not been contacted by iconectiv and believe you should have been, please email ELEP@iconectiv.numberportability.com and a representative will get back to you as soon as possible.
Registration for Law Enforcement or Public Safety agencies that use the Interactive Voice Response (IVR) to access the NPAC will begin in the second quarter of 2017.
Registration instructions differ for each user group, including:
Visit the Get Started page for specific instructions for each user group.
Service Providers, Service Bureaus and Providers of Telecom-Related Services and users that engage in the business of telemarketing can use the website to start the onboarding process. iconectiv has begun reaching out directly to Law Enforcement users and Public Safety Answering Points (PSAP) that will access the iconectiv Enhanced Law Enforcement Platform (ELEP) to verify contact information and begin the registration process. The registration process for Law Enforcement and Public Safety agencies that use the Interactive Voice Response (IVR) Service will begin in the second quarter of 2017.
If you are not a current NPAC user, you must first register with the incumbent at www.npac.com.
Until the iconectiv NPAC transition occurs in 2018, new users of the NPAC services will need to first register with the incumbent at www.npac.com. Once you become a user of the current NPAC, you can then return to this website to continue the registration process to the new iconectiv NPAC.
If
you are uncertain as to the type of user that you are, you may contact Neustar to determine your user type.
If you currently access the NPAC via a direct LSMS or SOA interface, then you are considered a Service Provider with mechanized access. If you only access the NPAC through the LTI (including LTI Service Bureaus), IVR, help desk, then you are considered a non-mechanized user.
The incumbent Local Number Portability Administrator provided iconectiv with the contact information associated with each Service Provider ID (SPID). This is the information that was used to conduct outreach to current NPAC users prior to the start of the onboarding process. The objective of the outreach to Service Providers, Service Bureaus and Providers of Telecom-Related Services was to validate or update primary user contact information and plan for the onboarding process.
The current administrator also provided iconectiv with the contact information for Law Enforcement and Public Safety Answering Points (PSAP) that will access the iconectiv Enhanced Law Enforcement Platform (ELEP). This is the information that was used to verify these users at the start of the registration process.
The current administrator also provided iconectiv with the contact information for telemarketers that use the current NPAC. Telemarketers will be asked to validate this data and provide additional information during the onboarding process.
The network interconnection locations for iconectiv are different from Neustar’s current locations. As part of the onboarding process, iconectiv will provide the details required for interconnection.
Registration has begun for many user groups, including Service Providers, Service Bureaus and Providers of Telecom-Related Services (PTRS), those that engage in the business of telemarketing and use the Wireless Do Not Call (WDNC) Service, as well as users of the Enhanced Law Enforcement Platform (ELEP). Registration will begin in 2Q 2017 for Law Enforcement and Public Safety groups that use only the Interactive Voice Response (IVR) service. iconectiv recommends that you begin registration as soon as possible. Visit the Get Started page to begin.
There is no fee for registration for any user group.
iconectiv will start charging for each service once the transition of that service to the new iconectiv NPAC has been completed.
Telcordia Technologies, d.b.a. iconectiv
ATTN: NPAC Service Representative, 1H-226
444 Hoes Lane Piscataway, NJ 08854-4151
NPAC Service Management System (SMS) users must operate under the coverage of all applicable insurance requirements that are specified in the user agreement.
Yes, all Providers of Telecom-Related Services, which is technically what Service Bureaus are, need to follow the same registration process and provide the same information, including insurance. This policy is consistent with the registration process for the current NPAC.
Users have two options:
No, articles of incorporation confirm that the company has been legally formed but do not provide any proof of insurance coverage. As such, articles of incorporation do not represent proof that a user has an actual valid or effective insurance policy that meets the required coverage limits for general liability and workmen’s compensation insurance.
Each of the user groups has a separate timeline for onboarding. iconectiv encourages all NPAC users to begin the onboarding process as early as possible.
There are three documents to be processed sequentially in the registration process. The timeline is dependent upon the amount of time that it takes the user to complete the forms. The turnaround time for each form once received is:
Yes, every Service Provider, Service Bureau and Provider of Telecom-Related Services must register, even those that only use the NPAC occasionally or work through a third party to do porting or access NPAC data. By registering, users will ensure that their Service Provider ID (SPID) is operational after the transition to the new iconectiv NPAC. Registration is also an opportunity for users to update their company’s contact information and other data within the NPAC as well as inform iconectiv if a company no longer has a need to use NPAC services as a whole or for a specific SPID.
For all registration forms, particularly the Transition User Application (TUA), iconectiv will pre-populate as many fields as possible with information gathered from the current LNPA and the NPAC user. Users will be asked to validate the information and provide some additional data, along with supporting documentation.
Onboarding begins with the registration process. The first step is the completion and execution of the non-disclosure agreement (NDA). You can begin the registration process on the Get Started page.
The timeline is dependent upon the amount of time the user takes to complete their forms. If a form is incomplete or filled out incorrectly, the process will be delayed. The estimated turnaround time for each form once received is as follows:
iconectiv will process your non-disclosure agreement (NDA) within five to seven business days and return a countersigned NDA and pre-populated transition user application (TUA) for review and completion. If the NDA is not completed properly, the process may take longer.
Service Provider IDs (SPIDs) are a key identifier for number portability and are essential to the transition to the new NPAC. Providing a disposition of every SPID in the existing NPAC system is a requirement of the overall onboarding process. Applicants are asked to include all SPIDs on the SPID form, even those that are no longer in use. There will be an opportunity later in the registration process to indicate that a SPID is obsolete. When applicants provide their SPIDs with the non-disclosure agreement (NDA), they help ensure the accounting of all SPIDs in the new NPAC.
In many cases the Service Provider OCN (Operating Company Number) is used as a Service Provider ID (SPID). The Local Number Portability Administrator (LNPA) assigns SPIDs and may choose to use a company’s OCN as their SPID. In other cases, the SPID is unrelated to the OCN.
Every Service Provider, Service Bureau and Provider of Telecom-Related Services that intends to continue to use the NPAC or NPAC data must register, even those that only use the NPAC occasionally or work through a third party to do porting or access NPAC data.
If you currently access the NPAC via a direct Local Service Management System (LSMS) or Service Order Administration (SOA) interface, then you are considered a Service Provider with mechanized access. If you access the NPAC exclusively through the Low-Tech Interface (LTI), through a third party, or exclusively via the Interactive Voice Response (IVR) or Help Desk, then you are considered a non-mechanized user.
iconectiv has begun to plan for testing for users that directly interface with the NPAC using a dedicated Service Order Activation (SOA) or Local Service Management System (LSMS), also known as a user with mechanized access. Testing is required for all users with mechanized access.
To participate in testing, users must be registered with the iconectiv NPAC. iconectiv will contact all users with mechanized access to schedule and prepare for testing after registration is complete.
Users of the Enhanced Law Enforcement Platform (ELEP) that access the service through an Application Program Interface (API) are also required to test. Testing for this service will begin in December of 2017. Details will be provided on a later date.
Users that access the NPAC through the Low-Tech Interface (LTI), Interactive Voice Response (IVR), or help desk are not required to test but all interested users are welcome to participate in testing. Similarly, testing is optional for the users of the Wireless Do Not Call (WDNC) service.
You
will continue to access the WDNC file from a secure website. This new site
will be managed by iconectiv. You will be asked to redirect your browsers to a
new URL to obtain the files. To access the new secure WDNC website, you must
complete the registration process with iconectiv. This is necessary to obtain a
valid User ID and password for the new site.
Qualified
WDNC users will retrieve data from a secure WDNC website provided by iconectiv.
Connectivity to that site can be tested prior to the NPAC transition. Details
regarding connectivity and testing will be provided at a later time.
Registration for this user group will begin in March 2017.
Yes, every telemarketer that needs to continue to use the Wireless Do Not Call (WDNC) service must register. Registration is also an opportunity for users to update their company’s contact information and other data within the NPAC. Registration is currently open for direct users of the NPAC. Registration for resellers will open later this year.
The timeline is dependent upon the amount of time the user takes to complete their forms. If a form is incomplete or filled out incorrectly, the process will be delayed. The turnaround time for each form once received is outlined below.
Onboarding begins with the registration process. If you are a direct user of the Wireless Do Not Call (WDNC) Service, you can click on the Register Now button now on the Get Started page to request the registration form and it will be emailed. Registration for users that purchase the WDNC service through a reseller can begin the process later in 2017. Additional details will be provided in advance.
Registered telemarketer users will retrieve data from a secure Wireless Do Not Call (WDNC) website provided by iconectiv. Connectivity to that site can be tested prior to production. Details regarding connectivity and testing will be provided at a later date.
iconectiv will test the new NPAC Service Management System (SMS) platform to validate that it meets the required industry specifications. Before any industry testing takes place, iconectiv will run a comprehensive set of internal tests to be sure that the NPAC Service Management System (SMS) meets all requirements. Once that testing has concluded, Acceptance Testing will begin. It is important to note that all Acceptance Test Plans are reviewed and approved by the North American Portability Management (NAPM) LLC and the Federal Communications Commission (FCC). Once these tests are completed satisfactorily, then the solution is ready for transition.
The current transition timeline indicates that
testing is expected to begin in May of 2017 and will continue into February of
2018. The testing phases allow the various types of users to test the
functionality of the new NPAC. Further details on the phases can be found
in the notes from the 8/31/2016 TOEP webcast at https://www.napmllc.org/pages/npacrfp/npac_rfp.aspx
Testing will be conducted in phases. Local system gateway vendors, which provide Local Service Management System (LSMS) and/or Service Order Administration (SOA) software to Service Providers, Service Bureaus, and Providers of Telecom-Related Service, will test first. Then Service Bureaus, Service Providers, and Providers of Telecom-Related Services will test. Testing schedules will be determined in collaboration with these groups. The testing webcast can be found on the Videos page.
Preparation and testing requirements vary by users. A testing overview webcast can be found on the Videos page. You must also complete the registration process prior to participating in testing.
iconectiv is required to comprehensively test the new NPAC Service Management System (SMS) platform to validate that the platform meets the required specifications. Subsequently, vendors, Service Providers, Service Bureaus and Providers of Telecom-Related Services that are required to test will certify with the new NPAC platform using the suite of known industry test cases. Testing is optional for other users. The Transition Oversight Manager will report the summary results of the industry testing.
iconectiv, the new LNPA administrator, is required to comprehensively test the new NPAC/SMS platform to validate that the platform meets the required industry specifications. Subsequently, Vendors, Service Providers, Service Bureaus, and Provider of Telecom-Related Services (PTRS) users who are required to test will certify with the new NPAC platform, as they do today, using the suite of known Industry Test Cases.
Industry test cases, as developed by the LNPA Working Group (LNPA WG), will be used for vendor testing and testing of NPAC users with mechanized interfaces. These test cases are currently available through the incumbent’s NPAC website www.npac.com.
Industry Test Cases are the test cases defined by the LNPA Working Group (LNPA WG) in the “NPAC/SMS Individual Service Provider Certification and Regression Test Plan” document. Local system gateway vendors or those using a mechanized connection must execute the industry test cases.
After completion of the required LTI training, LTI Graphic User Interface (GUI) users can conduct additional testing if desired in coordination with iconectiv. One option is to use the LTI GUI Acceptance Test Plan that iconectiv will run and will make available to the industry.
The iconectiv test bed will use the data known as the “Midwest Test Data” that is used by the current NPAC.
Yes, Internet Protocol Security (IPSEC) VPN tunnels over the Internet are permitted for testing.
iconectiv is developing training materials designed to assist both new and existing NPAC users. Some courses are focused specifically on issues related to transition, while others are more general regarding the NPAC and its usage. Visit the Resources page of the NPAC transition website for more information and links to materials.
During the NPAC transition, the iconectiv help desk will be available to answer questions Monday through Friday from 8:00am to 8:00pm ET.
Per the Transition Oversight Plan, one region will be migrated and allowed to run, or soak, for a designated time period. Upon the successful conclusion of this soak period, the remaining regions will be migrated according to a defined schedule. The migration is scheduled to be completed in May 2018. For additional information visit the North American Portability Management website.
The Low-Tech Interface (LTI) Graphic User Interface (GUI) has been developed in accordance with the functional requirements approved by the industry and with consideration for current general usability practices. While the look and feel of the new GUI will be different from the current version, the functionality offered will be the same. Online training for the LTI GUI will be made available to users at no charge. It is recommended that users take the training shortly before they need to access the GUI for testing or for production use. Further details on the training will be available in May of 2017.
The iconectiv web-based Low-Tech Interface (LTI) Graphic User Interface (GUI) will provide all of the features defined in the industry functional requirements. iconectiv will offer training for LTI GUI users beginning in the spring of 2017. LTI GUI users that have not yet registered for the iconectiv NPAC are encouraged to do so at their earliest convenience to ensure that they will be able to participate in the training and optional testing.
iconectiv will thoroughly test the functionality of the LTI GUI, which was developed in accordance with industry requirements. Both Direct LTI users and Service Bureaus that operate an LTI GUI on behalf of its customers will have the option to test the LTI GUI after having taken LTI GUI training.
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