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Service Providers, Service Bureaus and Providers of Telecom-Related Services (PTRS)


What is the NPAC?

The Number Portability Administration Center (NPAC) supports the implementation of Local Number Portability and is the system used to facilitate number porting in the United States. Comprised of seven regional systems across the U.S., the NPAC manages the number portability processes of all telecom Service Providers in the United States, including wireline, wireless, and Voice over Internet Protocol (VoIP).

Who administers the NPAC?

iconectiv has been established as the next Local Number Portability Administrator (LNPA) in all U.S. regions. The transition is underway and will be completed in 2018.

How do I reach the help desk?

The help desk can be reached via email at npac@iconectiv.numberportability.com or by calling 844-820-8039 Monday through Friday from 8:00am to 8:00pm ET.

Would Canadian Operators continue to have access to the Local Number Portability (LNP) data for U.S. regions like they do with the current NPAC?

iconectiv will provide the user data to authorized Providers of Telecom-Related Services (PTRS) users, including users based in Canada.

Can I change the primary contact for onboarding even if the primary user will be someone else?

If you are a Service Provider, Service Bureau or Provider of Telecom-Related Services (PTRS) user, you can change your primary contact for onboarding at any time by sending an email to lnpa-acct-mgmt@iconectiv.numberportablility.com

Will there be a developer API for automation?

The industry standards are not changing with the iconectiv NPAC. If you have developed to these industry standards already, no changes are necessary. If you directly connect to NPAC, such as to receive mechanized Local Service Management System (LSMS) downloads, you are required to conduct certification testing.  More information can be found in the Testing FAQs or on the Resources  page.

How do I find out what type of user I am?

The different categories of NPAC users include.

  • Service Providers – Telecommunication companies that provide service to end-users or customers.
  • Service Bureaus – Third party users that access the NPAC on behalf of their customers.
  • Providers of Telecom-Related Services – A group that accesses the NPAC to route, bill or rate calls or to perform network maintenance.

If you are uncertain as to the type of user that you are currently registered as with the current NPAC, please contact the iconectiv Help Desk.  

Do Read Only users have to follow this process?

Yes, Read Only users must follow the registration process.  It is recommended that applications be submitted at the applicant's earliest convenience.

How do I subscribe to the LNPA Working Group mail list?

To subscribe to the new LNPAWG email list, visit https://maillist.numberportability.com. Create a ListServ account by clicking on “get a new LISTSERV password” and enter your email address and choose a password. Click on the list LNPAWG and then click subscribe at the right of your screen.  You will receive a confirmation email with a link to complete your subscription.  Please make sure your company can accept email from this domain, LNPAWG@list.numberportability.com.

If you have any questions regarding the LNPAWG distribution list send email to cma@iconectiv.numberportability.com


I currently use the Port PS service. Will this service continue after the transition?

Port PS service is a separate commercial offering that is based upon NPAC data but is not an NPAC service. iconectiv will provide a port query service. Details will be provided at a later time.

What is the LNPA WG (Local Number Portability Administration Working Group)?

The LNPA WG is a subcommittee of the NANC (North American Numbering Council), an advisory body to the FCC (Federal Communications Commission).  The LNPA WG was formed at the behest of the FCC to develop technical requirements for the centralized data base approach to local number portability.

Who can participate in the LNPA WG?

Anyone can participate in the LNPA WG's meetings.  However, when the LNPA WG makes a decision, it is the entities subject to local number portability regulatory mandates that drive the discussion.

Who gave the LNPA WG its responsibilities?

The LNPA WG was given the charter by the North American Number Council (NANC) for implementing Local Number Portability (LNP) on a national level.

When and where does the LNPA WG meet?

The LNPA WG meets monthly, alternating between conference calls and face-to-face meetings.  The meeting location varies and may be anywhere in the United States.  Every year or so, an LNPA WG meeting is held in Canada.  A conference bridge is provided for all face-to-face meetings.

Please see Meeting Logistics for current meeting information.  

How can I join the LNPA WG?

The LNPA WG is an open forum sponsored by the North American Numbering Council (NANC) to facilitate the implementation of LNP. It is open to all wireline and wireless service providers, as well as all vendors. There are no requirements for joining, just show up and participate.

What does the LNPA WG do?

The LNPA WG is responsible for developing and recommending NPAC/SMS functionality requirements.  New requirements are documented in the form of Change Orders.  (The decision on whether to purchase a Change Order recommended by the LNPA WG is made by another body.)  The LNPA WG also serves as a clearing house for issues arising due to the introduction of local number portability through its Problem Investigation Process ("PIM").  In some cases, the LNPA WG resolves the problem; in others, the LNPA WG refers the problem to another industry committee for resolution.

How do I register?

Registration instructions differ for each user group,: 

Service Providers, Service Bureaus or Providers of Telecom-Related Services (PTRS) should visit the Get Started page .

Is there a fee for registration?

There is no fee for registration for any user group.

When will iconectiv start charging for service?

iconectiv will start charging for each service once the transition of that service to the new iconectiv NPAC has been completed. 

What is the exact listing you want shown on the Certificate of Insurance?

Telcordia Technologies, d.b.a. iconectiv  
ATTN: NPAC Service Representative, 8C802H 
100 Somerset Corporate Blvd., Bridgewater, NJ 08807

What kind of insurance do I need and how should iconectiv be reflected on the policy?

NPAC Service Management System (SMS) users must operate under the coverage of all applicable insurance requirements that are specified in the user agreement.

If a Service Bureau only has an administrative Service Provider ID (SPID), is insurance still required?

Yes, all Providers of Telecom-Related Services, which is technically what Service Bureaus are, need to follow the same registration process and provide the same information, including insurance. This policy is consistent with the registration process for the current NPAC. 

What is meant by providing an Additional Insured Endorsement?

Users have two options:  

  1. Users can name iconectiv on the Certificate of Insurance as an Additional Insured. 
  2. Users may have an Endorsement to their insurance policy that permits the user to include a person or organization, in this case iconectiv, as an Additional Insured on the user's policy without having them listed as an Additional Insured on the Certificate of Insurance. 

Can articles of incorporation be provided in place of a certificate of insurance?

No, articles of incorporation confirm that the company has been legally formed but do not provide any proof of insurance coverage. As such, articles of incorporation do not represent proof that a user has an actual valid or effective insurance policy that meets the required coverage limits for general liability and workmen’s compensation insurance. 

Does every Service Provider, Service Bureau and Provider of Telecom-Related Services (PTRS) have to register for the iconectiv NPAC in order to continue to use NPAC services?

Yes, every Service Provider, Service Bureau and Provider of Telecom-Related Services must register, even those that only use the NPAC occasionally or work through a third party to do porting or access NPAC data. By registering, users will ensure that their Service Provider ID (SPID) is operational after the transition to the new iconectiv NPAC.   Registration is also an opportunity for users to update their company’s contact information and other data within the NPAC as well as inform iconectiv if a company no longer has a need to use NPAC services as a whole or for a specific SPID.

What is the estimated average timeline for registration for Service Providers, Service Bureaus and Providers of Telecom-Related Services if all forms are filled out correctly?

The timeline is dependent upon the amount of time the user takes to complete their forms. If a form is incomplete or filled out incorrectly, the process will be delayed. The estimated turnaround time for each form once received is as follows:

  • Non-disclosure agreement (NDA): iconectiv will return a countersigned NDA with a pre-populated transition user application (TUA) in five to seven business days. 
  • Transition user application (TUA): iconectiv will respond within 10 business days with one or more pre-populated regional user agreements (RUA).  
  • Regional user agreement (RUA): iconectiv will respond within 10 business days with a countersigned regional user agreement (RUA) and then registration will be complete.

I just completed my non-disclosure agreement (NDA) for the iconectiv NPAC. What is the next step?

iconectiv will process your non-disclosure agreement (NDA) within five to seven business days and return a countersigned NDA and pre-populated transition user application (TUA) for review and completion. If the NDA is not completed properly, the process may take longer.

Why must Service Provider IDs (SPIDs) be provided as part of the non-disclosure agreement (NDA)?

Service Provider IDs (SPIDs) are a key identifier for number portability and are essential to the transition to the new NPAC. Providing a disposition of every SPID in the existing NPAC system is a requirement of the overall onboarding process. Applicants are asked to include all SPIDs on the SPID form, even those that are no longer in use. There will be an opportunity later in the registration process to indicate that a SPID is obsolete. When applicants provide their SPIDs with the non-disclosure agreement (NDA), they help ensure the accounting of all SPIDs in the new NPAC.

Is a Service Provider ID (SPID) the same as an Operating Company Number (OCN)?

In many cases the Service Provider OCN (Operating Company Number) is used as a Service Provider ID (SPID). The Local Number Portability Administrator (LNPA) assigns SPIDs and may choose to use a company’s OCN as their SPID. In other cases, the SPID is unrelated to the OCN.

We are a Service Provider that has a third party handle our NPAC entries. Do we fill out these forms or is registration the responsibility of the third party vendor?

Every Service Provider, Service Bureau and Provider of Telecom-Related Services that intends to continue to use the NPAC or NPAC data must register, even those that only use the NPAC occasionally or work through a third party to do porting or access NPAC data.

What is a Service Provider with mechanized access?

If you currently access the NPAC via a direct Local Service Management System (LSMS) or Service Order Administration (SOA) interface, then you are considered a Service Provider with mechanized access. If you access the NPAC exclusively through the Low-Tech Interface (LTI), through a third party, or exclusively via the Interactive Voice Response (IVR) or Help Desk, then you are considered a non-mechanized user.

If a Service Bureau has just an administrative SPID, is insurance still required?

All Users and PTRS Users, which is technically what Service Bureaus are, need to follow the same Registration process and provide the same information. This is consistent with the current registration process. 

What training and materials will be available for NPAC users?

iconectiv is developing training materials designed to assist both new and existing NPAC users. Some courses are focused specifically on issues related to transition, while others are more general regarding the NPAC and its usage. Visit the Presentations and Videos pages for more information and links to materials. 

What if I have questions about the transition?

During the NPAC transition, the iconectiv help desk will be available to answer questions 24 hours a day, seven days a week.

How will regions be migrated?

Per the Transition Oversight Plan, one region will be migrated and allowed to run, or soak, for a designated time period. Upon the successful conclusion of this soak period, the remaining regions will be migrated according to a defined schedule. The migration is scheduled to be completed in May 2018. For additional information visit the North American Portability Management website.

Will the Low-Tech Interface (LTI) Graphic User Interface (GUI) function in the same way as it does today? Is anything changing in how the LTI GUI operates?

The Low-Tech Interface (LTI) Graphic User Interface (GUI) has been developed in accordance with the functional requirements approved by the industry and with consideration for current general usability practices. While the look and feel of the new GUI will be different from the current version, the functionality offered will be the same. Online training for the LTI GUI will be made available to users at no charge. It is recommended that users take the training shortly before they need to access the GUI for testing or for production use. Further details on the training will be available in May of 2017.

How will iconectiv support Low-Tech Interface (LTI) Graphic User Interface (GUI) users?

The iconectiv web-based Low-Tech Interface (LTI) Graphic User Interface (GUI) will provide all of the features defined in the industry functional requirements.    iconectiv will offer training for LTI GUI users beginning in the spring of 2017. LTI GUI users that have not yet registered for the iconectiv NPAC are encouraged to do so at their earliest convenience to ensure that they will be able to participate in the training and optional testing.

iconectiv will thoroughly test the functionality of the LTI GUI, which was developed in accordance with industry requirements. Both Direct LTI users and Service Bureaus that operate an LTI GUI on behalf of its customers will have the option to test the LTI GUI after having taken LTI GUI training.