Are You Ready? The iconectiv U.S. NPAC Transition Checklist

Bridgewater, N.J. – May 10, 2018 - On May 20, 2018, the Southwest, Western and West Coast Number Portability Administration Center (NPAC) Regions will transition to iconectiv, marking the last regional cutover. This follows iconectiv’s successful transition of the Northeast, Mid-Atlantic, and Midwest NPAC Regions on May 6, 2018.  All Service Providers, Service Bureaus and Providers of Telecom-Related Services (PTRS) must register with iconectiv, log in to the iconectiv NPAC Customer Portal and verify connectivity to be ready for the transition.   

If you have any questions regarding your registration status, login credentials or user type, please call the iconectiv Help Desk at your earliest convenience at 844-820-8039 or email The phone line is open 24 hours a day, seven days a week. 

Step One: Registration

All users of the U.S. NPAC are required to register with iconectiv to maintain access to NPAC data and services. The registration process, along with instructions on how to get started, can be found at Once the registration process is complete, registered users should receive their login credentials for the iconectiv NPAC Customer Portal via the email address provided during registration.

Step Two: Customer Portal Login

All registered users are encouraged to visit the iconectiv NPAC Customer Portal. Users must log in with their iconectiv user credentials provided after registration. Once inside the portal, users can set up their user profile, add additional users, order connectivity as needed and become familiar with the iconectiv service. The portal also offers access to the Knowledge Base for Methods and Procedures on NPAC-related activities and services, Forms, and NPAC-related training.

Step Three: Verify Connectivity

Registered users must set up and verify connectivity based on their user type.

  • Users that access the NPAC via the Low-Tech Interface (LTI) portal must have a VPN connection to the NPAC, as well as LTI Portal credentials.
  • Users that access the NPAC via a third party or Service Bureau do not need to take any action. The Service Bureau will handle connectivity
  • All users with a Mechanized Interface have already verified connectivity.