News

iconectiv Launches Transition Website for Law Enforcement and Public Safety Agencies

Bridgewater, N.J. – January 15, 2018 – iconectiv, the next Local Number Portability Administrator (LNPA) for all U.S. regions, announced the launch of an informational website to support the Number Portability Administration Center (NPAC) transition for law enforcement agencies and Public Safety Answering Points (PSAP).

Law enforcement agencies and PSAP users rely on NPAC data to identify the service provider of ported telephone numbers. The transition website offers information on registration, the NPAC transition and the benefits of the two services: the Interactive Voice Response (IVR) service and the Enhanced Law Enforcement Platform (ELEP). 

The IVR service is a free phone-based system that provides information on the service provider of record for a telephone number as well as the company’s Communications Assistance for Law Enforcement Act’s (CALEA) contact information. IVR users can get information for up to 20 ported telephone numbers at a time. ELEP is a fee-based online search service that offers porting history and the ability to query up to 100 telephone numbers per request, in addition to the information provided by the IVR service. 

Law enforcement agencies and PSAP that wish to continue accessing this data must register with iconectiv immediately. The iconectiv service replaces the existing system beginning March 4, 2018. 

For general questions, agencies that use the IVR service can contact ivr@iconectiv.numberportability.com and agencies that use the ELEP service can contact elep@iconectiv.numberportability.com. Agencies can also call 844-511-3537 Monday through Friday between 7:00 AM and 9:00 PM ET.