NPAC Users Help

 

 

Available Videos

In this section you will find informational videos that will assist you with the NPAC transition process for Service Providers, Service Bureaus and Providers of Telecom-Related Services.

Frequently Asked Questions

If you have general questions please visit our FAQ Page.

NPAC Onboarding NDA Presentation

To learn more about the NPAC Onboarding NDA for Service Providers, Service Bureaus and Providers of Telecom-Related Services, please download the NPAC Onboarding NDA Presentation.

Learn what your next steps are in the NPAC transition to iconectiv.

I’m a Service Provider (SP), Service Bureau (SB) or a Provider of Telecom-Related Services (PTRS)
Current users of the NPAC, who have not yet filled out the Non-Disclosure Agreement (NDA) to begin registration to the new iconectiv NPAC, visit our Get Started Page.
Those who have started the registration process to the new iconectiv NPAC and are returning for next steps, visit our Returning Users Page.
I’m a new NPAC user
If you are a new user of the NPAC, prior to registering with the iconectiv NPAC, you will first need to register on the current administrator’s website at npac.com.
I’m a member of Law Enforcement or a Public Safety Answering Point Provider (PSAP)
Registration will begin in March 2017 for Public Safety organizations, including current law enforcement users and Public Safety Answering Point Providers (PSAP). For updates, schedules and announcements visit the Public Safety & Telemarketing page.
I’m a Telemarketer or a business that needs to comply with U.S. Wireless Do Not Call (WDNC) Laws
Outreach to businesses that rely on number porting data thru the NPAC Wireless Do Not Call (WDNC) service to remain in compliance with federal regulations has begun. Registration will begin in March 2017.

For updates, schedules and announcements regarding the timelines, including the planned dates for the transition of the WDNC service, visit Public Safety & Telemarketing page or the North American Portability Management, LLC (NAPM) Transition website.
I’m a Local System Vendor
Local System Vendor registration has already begun. If you have any questions or need additional information contact us and a member of the Account Management team will be in touch with you.
Have you filled out the Non-Disclosure Agreement (NDA)?
If you are a current user of the NPAC who is a Service Provider (SP), Service Bureau (SB), a Provider of Telecom-Related Services (PTRS) and have not yet filled out the Non-Disclosure Agreement (NDA), please visit the Get Started page.

Glossary

Looking for definitions visit our Glossary Page.